Our Culture

Customers are at the heart of everything we do.

As a values based organisation: we put customers first, invest in our colleagues and are committed to our local communities. 

Our customers are our advocates, with an increasing level of 5* reviews on Google, our strategy is to deliver positive outcomes.

We use Bright Navigator, independent experts utilising an automated satisfaction survey tool that provides a high level of customer contacts. It measures continuously; providing real time insight into what customers think and why.

Our customer satisfaction scores are consistently above the UK benchmark and demonstrate our commitment to our customers throughout their journey. From first contact to the end of services we ensure our people, processes and suppliers are measured against our customers needs and requirements. Using that wealth of data for continuous improvement, you will see the benefits of our approach in your retention levels as we treat each and every customer like our own.