Complaint Data

Insurance and Pure Protection

Number of Complaints Opened Number of Complaints Closed Percentage closed within 3 days
1416 1421 86%
Percentage closed after 3 days, but before 8 weeks Complaints upheld by firm (%) Main Cause of Complaints opened
10% 53% Other general admin/customer service

Every six months, the Financial Conduct Authority and the Financial Ombudsman Service publishes complaints data about individual firms. As part of being a business authorised by the Financial Conduct Authority, we publish our individual complaint data in the table below which represents the period from 1st January 2018 to 30th June 2018.


Comment by Martin Abell Head of Compliance & Risk

“We continue to focus on delivering the right outcomes for our customers in conjunction with all our suppliers and partners. Our critical priority is to look after the interests of our customers at all stages along the claim journey and we will continue to do so”