Complaint Data

Insurance and Pure Protection

Number of Complaints Opened Number of Complaints Closed Percentage closed within 3 days
1628 1632 91%
Percentage closed after 3 days, but before 8 weeks Complaints upheld by firm (%) Main Cause of Complaints opened
2.8% 45.2% Repair quality issues

Every six months, the Financial Conduct Authority and the Financial Ombudsman Service publishes complaints data about individual firms. As part of being a business authorised by the Financial Conduct Authority, we publish our individual complaint data in the table below which represents the period from 1st July 2018 to 31st December 2018.